Erin Lewis is the Director of Marketing at GuildQuality, a third-party customer satisfaction surveying and performance reporting company. For over 15 years, GuildQuality has exclusively provided home service and home improvement businesses with an automated customer follow-up process, allowing them to get immediate and actionable customer feedback AND easily generate online reviews. In an industry where reputation is everything, GuildQuality gives you a deeper look into what your customers truly think and makes it easy for you to promote your success online.
Erin has participated in almost every aspect of the business, first joining GuildQuality in 2004 as one of the earliest employees in the company. From sales and customer success, to telephone surveying, business development, and marketing, Erin has done it all. Through her years at the company, Erin has worked directly with thousands of contractors across the US and Canada and has seen first-hand just how important their online reputation is to the success of their business.