David Squires has been involved in HVAC and Plumbing Contracting for over forty-four years. Besides being the founder and CEO of Contractor’s Online-Access, he is also a co-owner with his brother Daniel, of their family HVAC & Plumbing business, Vincent’s Heating and Plumbing in Port Huron Michigan. He has been invited to speak to contractors at conferences and training organizations including Comfortech, CMX/Ciphex (Canada), Service World, and AHR. David has been featured in and contributed articles for Contracting Canada, Contracting Business, and the ACHR News.
Owner of a successful residential HVAC and Plumbing contracting business
40 years in the plumbing, heating and air conditioning industries
Named a 2015 Top HVAC Industry Influencer by Contracting Business
2009 & 2010 Winner Contracting Business’ Dealer Design Award for Software and Services
1991 Contracting Business Inventor of the Year
B.S., Business Administration and Heating and Air Conditioning, Ferris State University
Served on the ARI subcommittee for Rules of Refrigerant Recovery Devices
Founded Contr@ctor’s Online-Access, Inc. in March 2000
Currently working with over 400 HVAC, Electrical, & Plumbing contractors, helping them successfully use the Internet and traditional media to market their business
Managing your Technicians to Stay
Keeping your techs onboard is critical to your company today—especially as the demand for skilled technicians continues to increase. Understanding why techs leave—as well as strategies you can employ to increase retention—is critical moving forward. As important as the culture of your business is—there are still fundamental management initiatives you can adopt to reduce turn-over. This session will cover:
- Typical reasons technicians cite as the cause for leaving.
- Looking forward to position your business better.
- Recognizing and dealing with bad perceptions so they don’t lead to bad decisions.
- How bad management and communication skills can drive employees off.
- Awareness of what—and who—will influence a tech to decide to leave.
- Damage control you need to consider when an employee leaves.