BREAKOUT 1 – People Expect What You Inspect: Software Isn’t A Substitute For Process
Field Service software is a necessary tool to grow your business. However, software alone doesn’t solve inefficiencies in your business.
To grow, you must build processes, measure your outputs, and learn from the data. The data you inspect and review every week, will drive your processes and encourage your team to grow. This is a practice that requires discipline, but it’s time well spent, and it will give you two options as you move forward. However, you can have every report in the world in front of you, but if you don’t use those reports to correct and congratulate, then they aren’t working for you.